Top-ups and Balance
Payment Methods
Section titled “Payment Methods”On the Wallet page in the console, you can choose:
- WeChat Pay
- Alipay
- Crypto payment
For crypto payments, the payment page shows supported coins and networks. Choose the network that exactly matches your wallet transfer network to avoid delays or failed handling.
When Balance Updates
Section titled “When Balance Updates”Your balance updates after the payment provider confirms the payment. Creating a top-up order, opening a payment page, or seeing a local page state change does not mean the top-up is complete.
You can check the following in the console:
- Wallet balance: your currently available Credits.
- Top-up orders: whether an order is paid, processing, or failed.
- Balance records: every credit, usage deduction, and adjustment.
Credits
Section titled “Credits”The console shows the estimated Credits before payment. The final credited amount is based on the payment provider confirmation and balance records.
After API usage, the balance records show the related deduction.
Missing Top-up
Section titled “Missing Top-up”If you paid but the balance has not updated, wait for payment provider confirmation first. If it still does not arrive, contact support from the console and provide:
- Top-up order number
- Payment amount
- Payment method
- Payment time
- Payment platform transaction ID or transfer hash
Do not send your password, API key, wallet private key, full bank card number, or other sensitive credentials.