Contact Support
When to Contact Support
Section titled “When to Contact Support”Submit a support request in the console when:
- You completed payment but your balance has not updated.
- Your API key is valid, but requests keep failing.
- The Model Status page and actual API results do not match.
- You need help with account, invoice, business, or compliance questions.
What to Include
Section titled “What to Include”Complete information helps support resolve the issue faster. Include:
- Time of the issue, including time zone.
- Endpoint used by the request.
- Model name.
- HTTP status code and error message.
- Top-up order number for payment or balance issues.
- Steps to reproduce the issue.
Do not send API keys, passwords, private keys, or full payment credentials. If identity verification is required, support will guide you through a safer method.
If you cannot access the console, contact:
If you already opened a request for the same issue, add information to the existing request instead of creating a new one.